Comm100

SEPTEMBER 4, 2022

Fill in your team’s details into this live chat ROI calculator and see how much YOU can save! 83% of customers expect immediate engage when contacting a company. A high response time can lead to high abandonment rates and customer dissatisfaction. If your live chat support is available 24/7, say so!

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. 69% is a lot of customers.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. 69% is a lot of customers.

Retail 52

Retail Strategy Customer Experience Sports 52

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Make sure customers know they are anonymous and consider a real-time incentive (e.g., 10% off their next purchase) to boost response rates. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52