CSM Magazine

MARCH 14, 2022

This premium integration is the first in an exciting roadmap of integrations and will enable customer support teams to be able to view their customer feedback & survey results alongside their internal quality scores. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback.

Net Promoter Score 52

Net Promoter Score Customer Service Effort Score Roadmap 52

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). By analyzing historical transactional data, you’ll uncover customer details and purchase trends that help drive sales efficiency and higher marketing conversion rates. Who benefits?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Think Customers

MARCH 2, 2023

This is a mistake,” said panelist Nick Cerise, chief marketing officer at TTEC. More than half of North American CX professionals are unable to engage across channels in a relevant and personalized way, she said, citing Omdia’s State of Digital CX 2022 findings. “We D’Antonio agreed managing channels is a challenge.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Quadient

MAY 20, 2022

Fri, 05/20/2022 - 16:00. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He studied Marketing and Finance at the University of Illinois at Chicago and completed a Wharton Executive Education program on Business Analytics. . Is it time to Evolve Your Communications to the Cloud?

Communication 52

Communication Guidelines Roadmap Healthcare 52

Lithium

JULY 5, 2022

Guerrilla Marketing via TikTok can change that. Marketing. Facebook Data Store Changes in Intelligence Phase II Phase II is now scheduled to kick off on June 15, 2022. Khoros Care Analytics Updates-. Upgrade your listening — get hi-fi CX analytics & block out the noise - Tuesday, July 26th Register today.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Marketing Monitor Walls. SMM customers can now share and view interactive Marketing Dashboards outside the platform without the need for a login. Marketing Comparative Analytics. But you know we have your back.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Able to take advice from across departments, like marketing, and have influence. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

InMoment XI

MARCH 21, 2022

Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022. Increased government regulation and new market entrants with unique service-based offerings are creating a disruptive wave of change that traditional utilities need to respond to. Solve the Challenge: Text Analytics to the Rescue.

Brands 529

Brands Roadmap Strategy Social Media 529

West Monroe

SEPTEMBER 15, 2022

Between the recession and a drop in M&A activity during the first half of 2022, dealmakers may be left wondering what their next move is. And as credit markets become tighter, the days of easy financing for large acquisitions will come to a close. Build an aggressive deal strategy in adjacent markets. Featured Content.

Culture 52

Culture Roadmap Strategy Leadership 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! You can also use your CRM to track your sales pipeline and manage your digital marketing campaigns.

CRM 52

CRM Social Media Omni-Channel e-support 52

AWS Machine Learning

NOVEMBER 15, 2023

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

Omni-Channel 116

Omni-Channel Financial Groups Analytics 116

AWS Machine Learning

NOVEMBER 22, 2022

The company’s marketing and customer service departments analyze these reviews to understand customer sentiment. For example, marketing could use this data to create campaigns targeting different customer segments. This can support product roadmap discussions and prioritizations. Solution overview. First steps of the workflow.

Analysis 70

Analysis CRM System Groups 70

West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. What is the roadmap? Data: The new differentiator in manufacturing analytics. All Rights Reserved. Featured Content.

Leadership 52

Leadership Culture Training Technology 52

Centercode

APRIL 29, 2021

By 2022, Gartner predicts that there will be 6.4 And product managers need a guarantee that the product roadmap aligns with the growing wants and needs of their target audience. billion devices in use next year as smartphones overtake desktop computers. What does this mean for today’s technology and tech makers?

Connections 40

Connections Roadmap Feedback User Experience 40

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Flex your analytical abilities. Our recent NetSuite CFO & Business Leader Spring 2022 Outlook Survey shows the finance department has grown in importance since the start of the pandemic. Automation is the CFO’s friend.

Culture 52

Culture Apparel Healthcare Financial 52

SurveySparrow

DECEMBER 10, 2020

Because of this big digital wave, different organizations are shifting their business online and building digital presence to remain relevant in the market. Reimagining business with new digital technology helps to meet market demands, enhance customer experience, and increase workforce productivity. . billion to $9.4

Chatbots 52

Chatbots Social Media Survey System 52

Lithium

JUNE 7, 2022

We are proud to announce to be one of the first badged partners to integrate with the all-new Content Marketing specialty that is part of the TikTok Marketing Partner Program. It’s more important than ever for marketers to create content that feels native to each channel—TikTok is no exception. Available On-demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. A traditional model based on the marketing and sales funnel no longer works effectively to build sustainable growth for subscription-based SaaS.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Optimove

AUGUST 15, 2022

It might happen every year, but when Google and Apple take to their respective stages to announce their product roadmaps for the coming year, most marketers get the chills. Here’s our breakdown of the latest upgrades from each event, what they mean for your mobile marketing strategy, and how to prepare your campaigns for success.

Marketing 52

Marketing Sports Roadmap Analytics 52

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. But the market was peaking. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Learn more about how we can help you win in your market.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Gainsight

NOVEMBER 16, 2021

Fortunately, there is a compass that you can use to direct your plans: analytics. . Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. trillion on digital transformation in 2022. . How do analytics support your digital transformation strategy?

Roadmap 52

Roadmap Analytics Social Media User Experience 52

SmartKarrot

MAY 27, 2020

billion by 2022. . But an interesting offshoot of this surge has reached the job market that is seeing an expansion of customer success management outside the software industry. In short, the skill sets needed to become a top CSM are a mix of attitude connect with the customer and keen analytical skills. A CSM must possess… .

Management 10

Management Roadmap Customer Success Feedback 10

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Financial 83

Financial Training Data Software 83

West Monroe

JANUARY 18, 2023

And project-oriented conditions and structure seriously limit an organization’s ability to deliver killer products and services to customers, at speed and at scale—as well as quickly adapt to meet new market needs and customer requests. ” How long do you think it would take the bank to get an MVP into the market?

Banking 52

Banking Innovation Self Service Government 52

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Marketing can leverage customer advocates in the community for references or customer stories. For the first time ever, we had a dedicated Community track at Pulse. Final Thoughts.

Self Service 52

Self Service Metrics Roadmap Customer Success 52

West Monroe

DECEMBER 12, 2021

We took away four key themes from our time at the conference that fundamentally highlight how this next level of maturity will spur key business transformation considerations for our clients as we look ahead to 2022. The services arms of technology providers are creating just as robust a development roadmap as any product organization.

Conference 40

Conference Technology Fashion Software 40

AWS Machine Learning

SEPTEMBER 28, 2023

We provide this post and sample solution guidance to help accelerate your time to market. From predictive to prescriptive analytics: A data-driven multi-item newsvendor model. The entire hands-on experience should take you less than an hour to complete. International Journal of Production Research, 58(6), 1776–1804. Letchford, A.

Retail 102

Retail Financial Data Resources 102

West Monroe

SEPTEMBER 30, 2022

That’s one of the key takeaways from West Monroe’s 2022 Be Digital Research —which surveyed 700 C-suite executives across the financial services, healthcare, health insurance, manufacturing, retail, technology, and utility industries, as well as 5,000 of their customers. 2022 Be Digital Research.

Survey 52

Survey Measurement Financial Strategy 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Enterprise resource planning systems unify critical business functions like finance, manufacturing, inventory and order management, customer communication, sales and marketing, project management and human resources.

Resources 52

Resources System Software Financial 52

BirdEye

MAY 17, 2023

Tesla Mission statement: “To accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible.” Deloitte provides market insights through its consulting and analytics operations. With a clear picture of your company’s influence, you create an effective roadmap.

Examples 92

Examples Innovation Sports Social Media 92

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Alteryx provides the leading analytics automation platform. Blackbaud is the winner of The Dream Team Award, which recognizes cross-functional work between Customer Success, Sales, Product, and Marketing teams that creates deeper customer relationships.

Customer Success 52

Customer Success Software Customer Journeys Analytics 52