Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

Quadient

JUNE 22, 2022

IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. Wed, 06/22/2022 - 16:53. A March 2022 IDC survey found that 71% of organizations are implementing a digital-first strategy as a result of the ensuing business impacts.” He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM.

Omni-Channel 52

Omni-Channel Multi-Channel Roadmap Communication 52

CSM Magazine

FEBRUARY 1, 2022

“It’s been a fantastic year, not only with an increase in turnover and customers, but our team has grown from 8 to 25 and we’ll shortly be over 30, showing our exceptional growth in 2021 and how we’re planning for 2022 and beyond. The first of these new products is Conversational Analytics. said Jamie. said Jamie. About EvaluAgent.

Roadmap 52

Roadmap Analytics Retail Financial 52

CSM Magazine

JULY 28, 2022

Working with large data sets (Big Data) is primarily used for HR analytics. Jira allows users to create project roadmaps to represent all ongoing projects. It includes unique capabilities such as payroll and tax return processing, compensation management, performance management, time management, analytics, etc.; Time Tracker.

Software 59

Software Management Gamification Self Service 59

InMoment XI

OCTOBER 3, 2024

You can implement predictive customer analytics to identify signs of dissatisfaction or disengagement, such as decreased platform usage or negative feedback. However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. PressGaney.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Gainsight

NOVEMBER 16, 2021

Fortunately, there is a compass that you can use to direct your plans: analytics. . Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. trillion on digital transformation in 2022. . How do analytics support your digital transformation strategy?

Roadmap 52

Roadmap Analytics Social Media User Experience 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Khoros Innovate On-demand + Roadmap Resource Roundup.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

AWS Machine Learning

NOVEMBER 7, 2024

She has experience developing products end to end, from the initial discussions with stakeholders to production, and creating technical roadmaps for cross-functional teams. Irem Gokcek is a Data Architect on the AWS Professional Services team, with expertise spanning both analytics and AI/ML. Jalaj, and D.

Fashion 108

Fashion Training Retail e-support 108

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. There’s a lot more on the roadmap, more to come soon. Wishing everyone the very best in 2022!

Trends 90

Trends Self Service B2B Roadmap 90

Quadient

SEPTEMBER 16, 2022

Fri, 09/16/2022 - 19:19. We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. To access, simply visit check this link: The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Marissa Feigen.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

CSM Magazine

MARCH 14, 2022

This premium integration is the first in an exciting roadmap of integrations and will enable customer support teams to be able to view their customer feedback & survey results alongside their internal quality scores. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback.

Net Promoter Score 52

Net Promoter Score Customer Service Effort Score Roadmap 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. The 2022 Khoros Kudos Awards are now open until May 27th! This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. You heard right!

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Think Customers

MARCH 2, 2023

More than half of North American CX professionals are unable to engage across channels in a relevant and personalized way, she said, citing Omdia’s State of Digital CX 2022 findings. “We Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said. D’Antonio agreed managing channels is a challenge.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

Happy or Not

JANUARY 3, 2022

A glimpse of our future roadmap. To prepare for these future challenges, we will be focusing on improving the reach, depth, and use of our Smiley products and analytics, as well as looking to further integrate with other key business systems. Learn more about HappyOrNot and our Smiley products here.

Omni-Channel 69

Omni-Channel Ecommerce Loyalty Programs Roadmap 69

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. The company has two products, a Management Information System to automate school workflows, saving teachers time, and benchmarking analytics to identify areas of concern and reduce time to intervention. Standardize and Simplify Your Onboarding Journey.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

Quadient

MAY 20, 2022

Fri, 05/20/2022 - 16:00. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He studied Marketing and Finance at the University of Illinois at Chicago and completed a Wharton Executive Education program on Business Analytics. . Is it time to Evolve Your Communications to the Cloud?

Communication 52

Communication Guidelines Roadmap Healthcare 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

BirdEye

NOVEMBER 18, 2024

See Pricing FREE DEMO Advanced analytics Real-time performance tracking: Instantly spot and capitalize on trending content. Here’s your roadmap to successfully implementing AI in your social media strategy: 1. They now use AI analytics to refine their content strategy. Watch the Free Demo Now.

Social Media 52

Social Media How To Guidelines Trends 52

Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback. Who benefits?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Lithium

JULY 5, 2022

Facebook Data Store Changes in Intelligence Phase II Phase II is now scheduled to kick off on June 15, 2022. Khoros Care Analytics Updates-. Upgrade your listening — get hi-fi CX analytics & block out the noise - Tuesday, July 26th Register today. Beyond the Roadmap: TikTok & Talkwalker Deep Dive Watch now.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Optimove

AUGUST 15, 2022

It might happen every year, but when Google and Apple take to their respective stages to announce their product roadmaps for the coming year, most marketers get the chills. Hot off the back of I|O, Apple hosted its annual developer conference, WWDC 2022, and introduced iOS 16. WWDC – when push comes to shove.

Marketing 52

Marketing Sports Roadmap Analytics 52

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Every journey begins with a roadmap, and every business motion starts with a strategy. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Product should leverage Community as an easy way to get customer feedback or build a customer-driven roadmap with a community-hosted advisory board. Final Thoughts.

Self Service 52

Self Service Metrics Roadmap Customer Success 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Marketing Comparative Analytics. to attend our Roadmap Webinar on May 17th, and see for yourself how Khoros is innovating better experiences for you and your customers. But you know we have your back. Here' what's new: Agent Assist.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Financial 100

Financial Training Data Software 100

Strativity

DECEMBER 12, 2022

That’s up from 58% in 2022, a trend accelerated by growing demand for integration and innovation capabilities. Phase 2: Define your cloud migration strategy and roadmap. Does the tool offer analytics-based recommendations to map on-site instances to cloud instances? Does the tool allow you to test applications online?

Strategy 52

Strategy Roadmap System Customer Journeys 52

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The goal is for you to begin developing your roadmap by the time you finish reading this book.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

CSM Magazine

JUNE 14, 2022

Fortunately, these barriers to effective cloud adoption are fast disappearing as international companies develop data centres on the African continent and AWS has recently expanded the number of AWS services deployed within the AWS Cape Town Region, such as Amazon Connect launching in Q1 2022.

Banking 59

Banking Employee Engagement Roadmap Data 59

West Monroe

SEPTEMBER 15, 2022

Between the recession and a drop in M&A activity during the first half of 2022, dealmakers may be left wondering what their next move is. It also provides a roadmap to employees—both in leadership ranks and those further down the ladder––for how to integrate the new business into an existing platform.

Culture 52

Culture Roadmap Strategy Leadership 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Better decision making: with a CRM, you can track your data and analytics to make better decisions about your business.

CRM 52

CRM Social Media Omni-Channel e-support 52

AWS Machine Learning

SEPTEMBER 28, 2023

From predictive to prescriptive analytics: A data-driven multi-item newsvendor model. He helps shape the service roadmap and collaborates daily with diverse AWS customers to help transform their businesses using cutting-edge AWS technologies and thought leadership. International Journal of Production Research, 58(6), 1776–1804.

Retail 120

Retail Financial Data Resources 120

West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. What is the roadmap? Data: The new differentiator in manufacturing analytics. All Rights Reserved. Featured Content.

Leadership 52

Leadership Culture Training Exercises 52

Circular Edge

MAY 2, 2022

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). Flex your analytical abilities. Our recent NetSuite CFO & Business Leader Spring 2022 Outlook Survey shows the finance department has grown in importance since the start of the pandemic. Automation is the CFO’s friend.

Culture 52

Culture Apparel Healthcare Financial 52