Retently

MARCH 29, 2023

Tesla allows customers to buy a car on the Internet, and this B2C model saves a lot of time and money by skipping the middleman. Driver-assistance system : From mid-February 2022, all North American Tesla vehicles have Tesla Vision – 8 cameras and a neural net processing system that provides Autopilot features.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Optimove

AUGUST 17, 2022

The result is an incredibly comprehensive view of the state of B2C Marketing in general, the digital aspect of it, and the professional psychic of the people who run it. We live in an era of quickly-changing customer behaviors and flimsy loyalty. Did they enjoy the process? That’s debatable. The post Your Next Big Opportunity?

B2C 52

B2C CRM eBook ROI 52

ECXO

JUNE 20, 2023

Where B2C goes, B2B follows. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. Businesses that build emotionally committed relationships are rewarded with loyalty, an increase in referrals and higher growth. But, the distinction between the two is fading. CX is everywhere. Trust is an emotion.

B2B 353

B2B Brands Innovation Government 353

ShepHyken

NOVEMBER 29, 2021

Yes, it’s focused on retail, but with supply-chain issues hitting virtually every industry (B2C and B2B), the ideas shared in this article are applicable to most businesses. And we asked some experts to share their best tips on how to gain customer loyalty. 5 Smart Strategies That Help Avoid Losing Loyal Customers by Natalya Bucuy.

Customer Service 85

Customer Service Chatbots Retail B2C 85

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Forrester's Customer Insights

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Financial 26

Financial Brands Insurance Banking 26

CSM Magazine

MAY 16, 2023

This customer-centric approach allows businesses to align their strategies, products, and services with customer needs, leading to improved customer satisfaction, loyalty, and ultimately, business growth. billion between 2022-2026. Moreover, fintech companies stand to gain from cultivating a culture of trust with their customers.

B2B 52

B2B Financial Customer Centricity B2C 52

One Millimeter Mindset

DECEMBER 15, 2021

Creating your 2022 playbook of what it takes to design, align, and implement solutions clients really want? Which savvy B2C and B2B products, services, and delivery modalities now make your life easier? Then, consider that what clients really want may reside beyond your organization’s core competencies. Streamlined?

Innovation 90

Innovation B2C Course Leadership 90

Forrester's Customer Insights

SEPTEMBER 29, 2022

Collecting data without infringing on consumers’ privacy and ultimately sacrificing their loyalty and trust is a new marketing imperative. Marketers must avoid regulatory fines and reputational damages and lead the conversation on consumer privacy. Data deprecation, new privacy laws, and the cookiepocalypse are coming.

Consumers 26

Consumers Loyalty Marketing Data 26

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. Customer loyalty is the base of customer retention. What is a B2B Customer Loyalty Program? B2B customer loyalty helps expand the customer base and keep repeat customers. Like what you are reading?

Loyalty Programs 10

Loyalty Programs B2B Loyalty Company 10

Optimove

MARCH 24, 2022

Today, four months after the last Black Friday/Cyber Monday combo and eight months before the Qatar 2022 World Cup is kicking off, we wanted to share some additional data regarding customer behavior during peak times – and, again, our focus is on insights that may go against what most marketers will tend to do.

Sports 52

Sports B2C Fashion Retail 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Amarachi Ogueji. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

Forrester's Customer Insights

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial 57

Financial Banking Measurement Brands 57

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Here are a few statistics that help understand what customers think – 96% of customers feel that customer service is crucial for brand loyalty. 50% of the consumers in the U.S.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. Contents: It’s not about going digital; it’s now about digitally evolving.

Self Service 98

Self Service Trends Customer Service Chatbots 98

BirdEye

DECEMBER 8, 2022

Let’s say you’re a business-to-consumer (B2C) company selling retail products. As of July 2022, TikTok has reached one billion monthly active users. Not all businesses use social media to reach the same goals. You need to figure out your own specific business goals and embrace the platforms that can help you achieve them.

Social Media 98

Social Media Brands Video Entertainment 98

ChurnZero

FEBRUARY 7, 2020

Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three times the growth of overall IT services— Sid Nag , Gartner Research Vice President. With a large majority of Customer Success roles (72%) in the Software & IT industry, this emerging discipline is powered by the surge of SaaS—a $143.7

Customer Success 64

Customer Success e-support Software Trends 64

Magellan Solutions

AUGUST 15, 2022

15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. Similar to B2C, an ecommerce company can offer products directly to customers.

Trends 40

Trends B2C Ecommerce Government 40

Kayako

SEPTEMBER 28, 2022

According to Zendesk’s Employee Experience Trends Report 2022, requests from corporate employees increased 31 percent last year, nearly double the rate of both B2B and B2C companies. When an employee feels “known” by their employer, loyalty increases. . Poor internal customer service is costly.

Technology 156

Technology Self Service Tips Customer Service 156

SurveySparrow

FEBRUARY 27, 2024

Net Promoter Score , or NPS, is a crucial metric to gauge customer loyalty and satisfaction. We have already defined that NPS is crucial for understanding customer satisfaction and loyalty. A higher NPS score means excellent customer satisfaction and loyalty, meaning increased customer retention. Let’s not waste any time.

NPS 52

NPS Retail Effort Score Loyalty Programs 52

ChurnZero

MARCH 31, 2023

Every sector is different, but if we are entering into a period of slow growth, keeping clients and growing those where you can, will be key to success in 2022.” The billing platform Recurly tracked 1,900 subscription services in 2021 and 2022 and found the average customer churn rate is 5.6%. and slightly lower in B2B at 4.9%.

Customer Success 98

Customer Success Net Promoter Score Effort Score Sales 98

ShepHyken

DECEMBER 31, 2021

Exclusive offers reward customers for loyalty , showing that your company values their business and will reward them for it. . Along with consulting on content strategy, she creates effective how-to and thought leadership content for several B2B and B2C companies. But people aren’t always predictable. .

Customer Service 134

Customer Service Customer Retention Customer Service Strategies Infographics 134