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9 Best Customer Success Communities in 2022

Totango

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Providing a forum to share CS strategies, tips, and best practices. Supporting CS research.

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January 2022 Atlas Highlights

Lithium

We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. Snack Break & Hot Takes: Challenges of managing CX for an enterprise brand Register today. How do you create employee community guidelines? Register today.

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Google’s E-E-A-T: The agency’s guide to success

BirdEye

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In December 2022, Google added an extra "E," for experience, to their search quality rater guidelines. Table of contents What is E-E-A-T?

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How to Set Industry NPS Benchmarks and Why It Matters

Lumoa

In 2022 the highest-ranking bank was First Republic Bank, with an NPS score of 72; one of the lowest was Goldman Sachs, which had a ranking of 5.  This can be done by creating a solid brand identity and developing long-term relationships with customers. A good NPS score is generally between 0 and 30. 

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

times more likely to stick with a brand when their problems are solved quickly. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

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July Atlas Highlights

Lithium

This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. A Cautionary Tale: The time TikTok users shut down a billion-dollar company’s page Using viral TikTok sounds can either make or break your brand's page. Khoros Care Feature Updates.

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The Complete Guide to Getting More Google Reviews in 2022

BirdEye

How to delete Google reviews More tips to start collecting Google reviews today. Here are three tips to help you get started. We’ll share some more tips and tricks later in the article. Follow these three tips for the best results. This should be claimed and managed by your corporate marketing and brand teams.

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