5 Top Customer Service Articles of the Week 3-14-2022
ShepHyken
MARCH 14, 2022
In addition to mentioning my stance on over-automation and under-personalization, there are four more ideas/mistakes that will help ensure your customers receive the best experience possible. These 5 Practices Can Lower Your Call Center Attrition Rate by Chrissy Kapralos. But that doesn’t mean call center leaders are powerless.
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