CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. There will be around 5,000+ SaaS founders, execs, and investors who will be participating in SaaStock 2022. Customer Success Conference 2022 by TSIA. CS 100 Summit.

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Customer Success Conference Case Study Contact Center 52

BlueOcean

JANUARY 9, 2018

Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. We want intelligent interactions that are personalized to our own situations and we want them on demand – not after we waste our precious time sitting on hold. Forget AI being the future of the contact center.

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Omni-Channel Customer Care Contact Center Case Study 191

Lithium

JULY 13, 2022

Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact.

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Conference Self Service Social Media Contact Center 52

Uniphore

JANUARY 4, 2022

Case Studies. Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. U-Self Serve. Emotion AI.

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Contact Center Innovation Multi-Channel Customer Retention 317

ShepHyken

NOVEMBER 28, 2022

He has more than 20 years of experience as a customer service and contact center professional leading high-performing teams. The post 5 Top Customer Service Articles of the Week 11-28-2022 appeared first on Shep Hyken. My Comment: A frictionless experience is not only for customers. Employees benefit as well.

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Customer Service Contact Center Case Study Tips 13

TechSee

DECEMBER 27, 2018

AR – the ability to overlay and share physical objects, spaces and images on mobile devices – enables customers to interact three-dimensionally with physical objects or their surroundings, creating a connected and immersive visual experience. A hypothetical case study: You finally get your hands on that new drone you’ve been wanting.

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Retail Chatbots Consumers Video 84

UJET

DECEMBER 9, 2021

Contact center employees are extremely important to the overall success and health of businesses. They’re the front line of customer interactions, and often the only people your customers will ever interact with. When contact center employees aren’t performing their best, the customer experience declines.

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Contact Center Call Center How To Exercises 72