2022 Communication Employee Engagement Leadership 
Integrity Solutions
NOVEMBER 22, 2022
With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning. Who Needs Workplace Coaching?
Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. These connections increase engagement and improve employee satisfaction.
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Playvox
MARCH 12, 2024
Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.
SurveySparrow
NOVEMBER 11, 2021
High employee turnover can spark rumors and questions about your firm’s lifespan. Without open, honest communication, you could be at risk of a further quitting spree. So the worst thing you can do right now is force your employees to shoulder more work. They also bridge the gap between staff and top leadership.
SurveySparrow
NOVEMBER 11, 2021
High employee turnover can spark rumors and questions about your firm’s lifespan. Without open, honest communication, you could be at risk of a further quitting spree. So the worst thing you can do right now is force your employees to shoulder more work. They also bridge the gap between staff and top leadership.
InteractionMetrics
OCTOBER 25, 2023
To achieve that goal, I/M developed a fully double-blind anonymous survey to collect OCFA employees’ honest opinions and feedback. In March 2022, Interaction Metrics conducted OCFA’s first DEI survey. A whopping 42 percent of OCFA employees responded to the DEI survey questions. Precise, nuanced next steps are clear.
COPC
JUNE 9, 2023
To ensure seamless implementation, adopt a monthly review cycle involving key stakeholders such as the executive leadership team, functional leaders across various departments, and individuals responsible for data extraction and analysis. Therefore, functional leaders must communicate any performance discrepancies they observe actively.
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