Interactions

JUNE 2, 2022

Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Can your current IVA company do that for you? .

Self Service 62

Self Service Rewards Programs Travel Virtual Agent 62

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

CSM Magazine

JANUARY 22, 2024

Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels.

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

TechSee

MARCH 7, 2022

As customers have come to expect and even prefer do-it-yourself, online self-service options, businesses have embraced new technologies and trends to optimize the digital service experience. of companies are expected to incorporate customer self service technology. Challenges of Customer Self Service.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Think Customers

MARCH 2, 2023

Citing results from Omdia’s 2023 IT Enterprise Insights survey, Myron said 59% of companies plan strategic or minor cloud technology investments for the contact center in 2023, down from 63% this year. TTEC’s Cerise said companies’ end goal should not be digital-first to the exclusion of all else.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

Magellan Solutions

JULY 29, 2021

Jonathan De Luzuriaga, president of the Philippine Software Industry Association, predicts that companies fearing a slow payoff from expensive technologies will continue to stick with the cheap labor readily available in b2b lead generation companies in Philippines. . It dramatically heightened customers’ expectations.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

Software 92

Software Tools Customer Service Self Service 92