2022 Company Gamification Interaction 
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Digital-first interactions Helping customers from afar is nothing new.
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
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Playvox
JANUARY 13, 2022
And now, with more companies embracing a hybrid work environment, cloud-based solutions no longer seem optional but rather, business critical. A Harris poll found that 68% of respondents said that companies that only offer toll-free numbers seem outdated. Customer Chit-Chat. There were around 6.4 are long gone.
ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. What’s happening on the inside of the company is felt on the outside by the customer. Fast Company) In the past year, 47.8
Playvox
FEBRUARY 20, 2024
Hybrid work, which has also dramatically risen in popularity post-pandemic, is when companies offer employees a mix of both on-site and remote work options. It enables companies to access a larger talent pool and recruit the best candidates, regardless of their geographical location.
Playvox
APRIL 11, 2023
Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. Give Contact Center Agents A Purpose Everyone wants their work to mean something, so make sure agents understand how their work connects to the bigger picture of your company’s success.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.
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