NobelBiz

NOVEMBER 26, 2021

So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Metrics are objective indicators that allow you to compare and measure your performance. Your agents’ average time in comparison to industry standards.

Management 52

Management Contact Center Call Center Contact Center Software 52

NobelBiz

JANUARY 17, 2022

Learn more about the Call Center Omnichannel Metrics that Matter Today. For 2022 and beyond, Contact Centers must focus on improving their technologies by having a unified contact center solution encompassing all their tools, customer Data, and agents’ efforts.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52