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The Year 2022 – A Case Study of a Happy Customer

Currency Alliance

Take loyalty programs for example. When I was younger I was a member of a coalition loyalty program but it never seemed to offer me the same kind of value. The system now is incredible by comparison. The post The Year 2022 – A Case Study of a Happy Customer appeared first on Currency Alliance.

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Interactions IVA: taking the dread out of contacting customer service

Interactions

It’s fully managed and works well with contact center platforms (both on-premise and cloud-based), CRMs, POS, loyalty programs, and more meaning your existing tech investment is protected (now, that’s what we call a huge win!). Interactions IVA works with your existing technology stack instead of forcing you into another ecosystem.

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The Ultimate Guide to NPS Benchmarking in Retail

SurveySensum

According to research done by Satmetrix in 2022, the industry average NPS score of online shopping (retail) is 41. Industry Comparison: When benchmarking your NPS, it is essential to consider your industry. Loyalty Programs: Rewarding your customers with a loyalty program is another effective way to improve the NPS score.

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52
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Loyalty trends 2023: a year of cost-driven innovation

Currency Alliance

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

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POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. This is in comparison to Wendy’s 4% royalty fee.