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How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

So what can we learn from a cross-continental comparison? The question we decided was most crucial is whether consumers feel comfortable with the COVID-related safety measures put in place by various industries. Obviously, the comparison isn’t one-to-one. This was found in nine different industries.

Trends 493
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Journal Citation Reports 2022: A preview

Clarivate

What might this mean for the 2022 Journal Citation Reports? Most of these items have now been incorporated into an issue, either in 2021 or 2022, but they have already been counted as part of the 2020 content. Figure 1: Comparison of JIF across each year-to-year interval from 2010 through 2021. Learn more here. [1]

Report 138
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Journal Citation Reports 2022: COVID-19 research continues to drive increased citation impact

Clarivate

Today we release the 2022 update to the annual Journal Citation Reports (JCR). We recently provided a comparison of JIF across each year-to-year interval from 2010 through 2021. The Journal Impact Factor, which scales the citations received to recent content by a measure of the size of the journal’s scholarly output.

Report 141
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Clarivate data powers U.S. News Best Global Universities Rankings for 2022

Clarivate

In this form they have grown to be a frequent reference point for institutional comparisons made by students, faculty, researchers, research offices, national governments and funding bodies. A normalized citation index is considered one of the core measures of research performance and is used by various research evaluation bodies globally.

Data 98
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How to measure the impact of Google Seller Ratings

BirdEye

First, find a campaign you’d like to measure. You will be able to see a comparison of your ad campaigns with and without Seller Ratings enabled. If you want to learn more about reviews trends in your industry, click the banner below for a free download of the 2022 State of Online Reviews.

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10 Customer Effort Score Tools in 2022 – Free & Paid

SurveySensum

To resolve all these issues and help businesses measure and improve their Customer Effort Score (CES), several companies have developed CES tools like SurveySensum, Qualtrics, SurveyMonkey, etc. Therefore, in this article, we will discuss points like what is a CES score, how to measure it, what are the top 10 CES tools in 2022, etc.

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5 Top Customer Service Articles of the Week 3-21-2022

ShepHyken

5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. It’s not so much that there is anything new here, but it’s a solid list: self-service options, an omni-channel experience, measuring success, turning around negative feedback, and doing more than expected. Follow on Twitter: @Hyken.