A Comprehensive Guide to NPS in Retail
SurveySensum
MAY 11, 2023
Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. Select your competitors from the list and start benchmarking.
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