InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. Supportive Culture Connection to Customer Experience. They want to feel a bold, human connection to your brand. The 2022 Employee Landscape.
Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. Share the wins throughout the organization so employees can connect the way their everyday actions impact the customer. . 2022 will bring its own set of surprises. But some things won’t change.
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InMoment XI
MAY 24, 2022
The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. Form New Connections. Learn the CX transformation journey from JAX Tyres & Auto , Rest Super , The NRMA , and more! Breakthrough Breakout Sessions.
Comm100
JANUARY 25, 2022
In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Here are the key ways that you can improve your live chat experience in 2022, and the tools that can help you on your journey towards digital CX excellence.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Agent attrition and retention are connected to engagement and competence. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Agent assist technologies can support the agent.
Lumoa
MAY 19, 2022
According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Download our State of the Shopping Apps Report for 2022 today.
Comm100
DECEMBER 2, 2021
As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive. In CX, there's also controversy.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
What steps occur before they are connected with an agent? September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? And are your customers utilizing AI? Trends and best practices.
Speaker: Rana Gujral, CEO at Behavioral Signals
May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%.
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