TechSee

FEBRUARY 2, 2022

5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. Data Analytics. Commitment to Social Networks.

Call Center 124

Call Center Self Service Technology Social Media 124

ShepHyken

MAY 16, 2022

Customers are complaining that service is worse than ever. The ACSI (American Customer Satisfaction Index) is at a low. Many companies are struggling to deliver customer service with fewer employees. What makes a consumer tick? Power 2022 North America Airline Satisfaction Study.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

Stella Connect

NOVEMBER 29, 2021

And what sets these customer-centric leaders apart from the rest? Here’s what we learned and where we recommend brands focus their customer service efforts. 4 Strategies for Meeting and Exceeding Customer Needs. #1: What matters the most when contacting customer service? #1: 1: Response time. #2:

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

CSM Magazine

MAY 16, 2023

A strong brand does not just build customer trust, but can also establish perceptions of quality, value, and satisfaction. B2B companies have an added layer of complexity to perform well compared to their consumer-facing counterparts. For some fintechs, better service quality can be achieved by internalising their support teams.

B2B 52

B2B Financial Customer Centricity B2C 52

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

CSM Magazine

FEBRUARY 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences?

Self Service 52

Self Service Customer Experience Gamification Analytics 52

TechSee

JUNE 1, 2021

This format also gives businesses the flexibility to take on additional GigCX agents when necessary, allowing organizations to ensure top-quality service during high-volume periods. Product registrations enable brands to connect directly with consumers and engage with them throughout the duration of their product ownership.

Self Service 109

Self Service Customer Service Video Analysis 109