2022 Consumers Hospitality Marketing 
InMoment XI
JANUARY 18, 2022
In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek!
CSM Magazine
SEPTEMBER 28, 2021
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practices for digital reputation management. The study included insights from 2,000 nationally representative consumers who visit a bar, restaurant, pub or hotel once every six months. Price Range.
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Engine Insights
JANUARY 27, 2022
When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by.
ShepHyken
SEPTEMBER 5, 2022
Our customer experience research confirms this, finding that 74% of consumers would switch to a competing company brand if they provided a better customer service experience. The article quotes a survey that claimed 64% of consumers would switch. My Comment: I always enjoy learning from the hospitality industry. Close enough!).
BirdEye
FEBRUARY 15, 2024
With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage.
West Monroe
MAY 16, 2022
At the end of last year, Covid’s effects were waning, travel was increasing, and 2022 looked like a comeback year. In short, 2022 may be turning out to be as stubbornly challenging as 2020 and 2021. This poll’s data was collected April 22-30, 2022. Fast forward to Q2 and only 45% are still bullish. In April, the U.S.
Lithium
DECEMBER 6, 2022
Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Deep listening and insights lead the way this year.
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