Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySparrow

FEBRUARY 27, 2024

In the B2C industry, retail comes third, with insurance and financial services holding the first and second positions, respectively. Retail has experienced a steep climb in its NPS score from 41 in 2022. This showcases the retail industry’s exceptional performance in customer loyalty and satisfaction.

NPS 52

NPS Retail Effort Score Loyalty Programs 52

Russel Lolacher

MAY 8, 2022

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. Russel Lolacher.

Leadership 52

Leadership Culture Employee Experience Insurance 52