2022 Customer Expectations Fashion Loyalty Programs 
SurveySensum
JUNE 1, 2023
According to research done by Satmetrix in 2022, the industry average NPS score of online shopping (retail) is 41. Otherwise, it’s high time to start listening to your customers and improving your business. Each industry has its unique characteristics, customer expectations, and competitive landscape.
SurveySparrow
FEBRUARY 27, 2024
Customers expect more, and to stay in the lead, you’ve got to tune into their needs closely. It’s a game-changer in retail, turning customers into loyal fans and, even better, into advocates for your brand. Retail has experienced a steep climb in its NPS score from 41 in 2022. Impressive, right?
SurveySensum
JULY 20, 2023
Customers were switching to other fashion brands due to limited stock availability. Within just six months, Blackberry increased its number of repeat customers by 12-13%. STEP 4: Inform the customers Communicate the changes and improvements to customers to regain their trust and encourage increased spending.
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