SurveySparrow

NOVEMBER 19, 2021

You can find tools for CX, customer support, email campaigns, and more. 10 Best Zendesk Apps & Integrations of 2022. Contact Management & Ticketing – SurveySparrow. Customer Support and Ticketing – Salesforce. Data Import – Help Desk Migration. Performance Management – Kaizo.

CRM 52

CRM Social Media Gamification Software 52

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. The answer?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

JUNE 22, 2023

Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy. Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales. Think of this.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales. Think of this.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52