Make Every Agent Your Best Agent With WFM — Even Remotely
Playvox
JANUARY 12, 2023
Remote and hybrid work are no longer hard-to-find benefits in customer support centers. In our 2022 study of contact centers in the United States and Canada, nearly 60% reported using a hybrid work model, while almost 40% of service centers were entirely remote. A company cannot operate efficiently with too many or too few resources.
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