2022 Customer Retention Fashion Loyalty Programs 
SurveySensum
JUNE 1, 2023
According to research done by Satmetrix in 2022, the industry average NPS score of online shopping (retail) is 41. Otherwise, it’s high time to start listening to your customers and improving your business. And also, you can determine where you stand regarding customer loyalty and satisfaction.
SurveySparrow
FEBRUARY 27, 2024
The NPS feedback can provide insights into what your customers love and where you need to improve. A higher NPS score means excellent customer satisfaction and loyalty, meaning increased customer retention. A high loyalty score would mean that the customers trust your brand.
SurveySensum
JULY 20, 2023
Customers were switching to other fashion brands due to limited stock availability. Within just six months, Blackberry increased its number of repeat customers by 12-13%. Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them.
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