2022 Customer Retention Report Roadmap 
Education Services Group
MAY 23, 2022
If you don’t have strategies already in place to, at the very least, roadmap your digital transformation, you are behind in the industry—the time to get started has already passed, and the longer you delay or reprioritize, the further behind your company will fall, regardless of how sleek and robust your product is. Diversity & Inclusion.
Optimove
OCTOBER 12, 2023
In a digital landscape brimming with health and wellness apps and platforms, retaining customers has become a pressing concern for Kilo Health. The success of the company relies heavily on its customers’ commitment to healthier lifestyles. Our customer events often contain numerous data parameters.”
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Education Services Group
DECEMBER 13, 2022
Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. According to the 2022 Customer Success Leadership Study , 78.5% of CS teams now report directly to the C-suite. Don’t forget about Customer Success Operations.
Think Customers
DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? How can data be used to iterate and adjust your customer experience over time?
Circular Edge
DECEMBER 13, 2022
Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Who benefits?
Education Services Group
JANUARY 28, 2022
Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! and “what should our content roadmap be?” and “what types of customers should we be targeting?”. CH: It depends on who the top CS leader reports to.
SurveyGizmo
DECEMBER 21, 2022
When you segment by your consumers’ previous histories of engagement, you can more effectively inspire mobile engagement and increase customer retention. Shifts in sentiment Customer sentiment is the emotion behind customer engagement.
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