5 Ways Contact Center Managers Are Adapting to Remote Work
Playvox
SEPTEMBER 2, 2022
While these might be rhetorical questions, our customers tell us again and again that agent retention has never been more important. Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely.
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