ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. Here is an infographic.

Loyalty Programs 65

Loyalty Programs Customer Service Infographics Chatbots 65

Magellan Solutions

AUGUST 9, 2021

This is the time to plan what will set you up for success in 2022 and beyond. So how exactly can you attract quality leads for your business in 2022? . This is achieved through the use of digital data collection: Social media use. Social media marketing. Customer Experience. B2B Personalization.

B2B 40

B2B Trends Chatbots Call Center 40

BirdEye

JULY 14, 2023

Customer reviews are essential to garnering interest in your service or product, but convincing customers to leave them is challenging. Unless they had a very positive or negative experience, customers are unlikely to provide feedback — unless you make it worth their while. How do you get authentic customer reviews?

Guidelines 68

Guidelines Social Media Policies Exceptional Customer Service 68

SurveySparrow

MARCH 8, 2022

This article provides an overview of the 5 biggest data visualization design trends of 2022. Presenting data visually can also help inform, educate or persuade customers, clients and investors. In 2022, we’re witnessing interesting and engaging new ways to design and share complex data with any type of audience. Illustrations.

Trends 52

Trends Data Infographics Video 52

SurveySensum

JUNE 4, 2024

Conducting market research is crucial for understanding customer needs, analyzing competitors, and making informed decisions. These tools are essential for making informed business decisions, understanding customer needs, and developing effective marketing strategies. But for small businesses, this journey is not that easy.

Tools 52

Tools Marketing Analysis e-support 52

ShepHyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. CMSWire) Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re going to be in charge of it.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Infographics 8. Social media content categories. Webinars 7.

Social Media 75

Social Media eBook Infographics Entertainment 75