InMoment XI

OCTOBER 8, 2024

The goal of customer experience improvement is to create a positive customer experience where the customer always feels supported. What is A Customer Experience Improvement Program? A customer experience improvement program is a structured initiative designed to enhance the interactions a customer has with a brand.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. This puts pressure on restaurants with diluted or outdated value propositions, impersonal customer relationships, and stale rewards programs.

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

Strativity

APRIL 27, 2023

Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. Third-party services represent ~52% of the downloads.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! The research service Apptopia released its list of most downloaded food apps 2022 and the results were telling. Third-party services represent ~52% of the downloads.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

SurveySparrow

SEPTEMBER 16, 2022

Global recognition program : Guusto partners with Mastercard to offer a range of recognition programs in 160+ countries. Personalized gifts : The platform offers a wide range of personalized gifts, including e-gift cards, physical gift cards, and experiences. These points can be saved and redeemed for rewards.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52