Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Gamification Call Center Contact Center Employee Engagement 52

Playvox

APRIL 11, 2023

A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. According to a 2022 Gallup report , employee feedback should happen a few times a week. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

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Contact Center Employee Engagement Gamification Tips 63

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. This employee self-service not only has a positive impact on engagement, but it takes the manual effort away from team leaders — letting them be more productive and efficient with their time. .

ROI 86

ROI Software Management Contact Center 86

SmartKarrot

JUNE 17, 2022

Instead, you will have to put extra effort into creating interactive guided instructions to help them at each stage to simplify the onboarding experience. Canva has a good example of interactive walkthroughs. Trello sets a good example for this. Take the example of Etsy.com. Allow them to create their own boundaries.

Self Service 10

Self Service Company B2B Gamification 10

Playvox

JUNE 22, 2023

Net Promoter Score (NPS) Net Promoter Score, also known as NPS, is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. The Customer Satisfaction score can also be applied at the company level. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

SurveySparrow

SEPTEMBER 16, 2022

For example, a quirky in-house award ceremony, a monthly Wall of Fame for top performers, Amazon gift vouchers, you name it. Also, it lets you highlight the core values that you want employees to show rather than focusing purely on point scoring. That wraps up our list of the top Bonusly alternatives you need to check out in 2022.

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Survey Employee Engagement Gamification Rewards Programs 52