3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data
InMoment XI
MAY 3, 2022
We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. For insurance CX programs, listening to the v oice of customer shouldn’t mean collecting as much data as possible. The next question you have to ask is, “are surveys really the best way to engage customers?”
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