2022 Employee Engagement Gamification 
Playvox
APRIL 11, 2023
According to a 2022 Gallup report , employee feedback should happen a few times a week. By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Unfortunately, most contact centers (54%) are only evaluating agents monthly.
CSM Magazine
AUGUST 8, 2023
Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Gamification breaks up the daily routine while promoting team collaboration.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
You'll leave this session with a better understanding of: Emerging technologies and their impacts on learning and development Forward-thinking L&D strategies, including new gamification Maintaining employee engagement, even in turbulent times Don't miss this exclusive session - register today!
Playvox
FEBRUARY 20, 2024
It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option.
SurveySparrow
NOVEMBER 19, 2021
10 Best Zendesk Apps & Integrations of 2022. Kaizo is a performance management software fueled by gamification and AI. Its easy-to-use tools focus on three areas: assessments (employee and team), skill development, and employee engagement. You can find tools for CX, customer support, email campaigns, and more.
Expert insights. Personalized for you.
63 
Let's personalize your content