CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. Gamification is like the sprinkle of excitement atop the cake of shopping.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Lithium

FEBRUARY 28, 2023

Brands, opportunities and partnerships are ripe across this ever-growing ecosystem — many organizations are currently building out similar and novel virtual experiences for work, commerce, entertainment and more, across a spectrum of centralized and decentralized systems.

Social Media 93

Social Media Gamification Fashion Entertainment 93

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Create entertaining content that will resonate with your followers. 15 types of social media platforms you need to know .

Social Media 98

Social Media Brands Video Entertainment 98

Lithium

JUNE 7, 2022

Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September. Maximize your presence on the world’s fastest growing digital entertainment platform. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. Read the full release article.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. Find New Ways to Engage Remote Agents. Lack of engagement can be a disadvantage of remote work, but it doesn’t have to be.

Contact Center 70

Contact Center Management Policies Gamification 70