Lumoa

SEPTEMBER 16, 2022

NPS is a very sought-after resource that many companies want to use when setting goals for their own NPS strategy. However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . What is a good NPS? Factors that affect your NPS.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Comparison 208

SurveySensum

DECEMBER 22, 2022

Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. Actively listen to your customers. So, what is VOC?

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

Stella Connect

OCTOBER 26, 2021

“That’s fantastic to report a ‘200% increase in quality’ based on your made-up internal scorecard, but have your customers even noticed a difference? If there was no meaningful change to NPS, CSAT, or CES then why does the internal quality score even matter?”. Nate Brown , CustomerCentricSupport.com. The Data Is More Actionable.

Call Center 52

Call Center Management Contact Center Effort Score 52

SmartKarrot

MARCH 16, 2022

Listening to the needs of the customer and then chalking a plan Communication keeping the customer in mind Gaining a competitive advantage by delivering fast and more Meet evolving customer demands and requests Offer a timely positive experience. To make a mark on customers, it is important to offer a delightful experience.

Examples 10

Examples Social Media Net Promoter Score Competitive Advantage 10

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

SurveySensum

MARCH 9, 2022

I often wonder how many companies have formalized such a process of handling an unhappy customer. Firstly, are businesses even capturing their customers’ feedback? . Secondly, if the brands are aware of such unhappy customers. Create an omnichannel feedback collection. Communicate to the customer.

Net Promoter Score 52

Net Promoter Score How To NPS Social Media 52

Thematic

AUGUST 20, 2024

Recently, Arianna shared with us the key obstacles that user research and voice of customer (VOC) teams face – and which Generative AI tools you can use to overcome them. Teams face difficulties pinpointing issues from open-ended feedback. All business functions can and should leverage customer feedback.

Tools 62

Tools Analysis Video Feedback 62