Lithium

FEBRUARY 28, 2023

It’s not hard to find media covering the topic of virtual worlds, they are real, they exist now, and yet there is so much we have yet to see as far as technological developments in this area. As we’ve seen, the mission, vision, and values that we hold for our futures are the premise of how these new worlds emerge.

Social Media 93

Social Media Gamification Fashion Entertainment 93

Playvox

APRIL 27, 2023

The contact center technology trend toward more sophisticated and AI-driven workforce management software is paying big dividends for customer service centers that adopt these solutions. Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Introducing policy changes or updated technology offerings. Embrace gamification, such as trivia games or peer challenges.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. On top of this, those common issues like low budgets, IT issues and the need for new technology will fade away.

Gamification 105

Gamification How To Call Recording Analytics 105

Playvox

APRIL 25, 2023

A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. ICMI shared that the top skills contact center focused on in agent training were learning the technologies used to provide service, customer service techniques, and the role of an agent. Step one is to make a plan.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).

System 52

System Hospitality Healthcare Gamification 52

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Incorporating advanced technology into your call center can significantly boost productivity and efficiency.

Contact Center 52

Contact Center Call Center Management Gamification 52

2020 Research

MARCH 28, 2023

With technology constantly advancing, the possibilities for innovative new approaches are endless. What is the role of “gamification” in qualitative and/or quantitative research in the near future? What is the role of “gamification” in qualitative and/or quantitative research in the near future?

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

With technology constantly advancing, the possibilities for innovative new approaches are endless. What is the role of “gamification” in qualitative and/or quantitative research in the near future? What is the role of “gamification” in qualitative and/or quantitative research in the near future?

Gamification 52

Gamification Study Healthcare Groups 52

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. But also try other tactics like gamification — for training or just for fun. So we’ve got two words for you: remote work.

Contact Center 70

Contact Center Management Policies Gamification 70

Playvox

MAY 2, 2023

Lower Costs One of the top reasons customer service centers are making the shift to cloud contact center technology is cost savings. Reduce IT Burden In general, using off-site technologies can take a lot of stress off your IT team by removing the maintenance of physical hardware and servers from their to-do list.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

CSM Magazine

AUGUST 8, 2023

Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments. References – State of the Contact Center 2022. Then apply a little common sense. 5 Common Sense Tips for Driving Employee Engagement 1.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Playvox

JULY 28, 2022

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. In the 2022 The State of Remote Work in the Contact Center Industry survey, agents ranked it as their top way to learn.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022. Turn To Technology To Support Remote Work.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. Investing in technology that supports engagement. Making things fun with gamification. Agents who aren’t properly trained will become disengaged and ultimately look for an alternative role.

ROI 86

ROI Software Management Contact Center 86

CSM Magazine

FEBRUARY 7, 2023

Others who learned from the past will continue to invest in new CX technologies. Inspire and motivate team members through gamification. For more ideas and inspiration, download our State of the Contact Centre Report 2022. Looking ahead this year, I think we’re going to see a very broad diversity of customer service strategies.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

NOVEMBER 3, 2022

Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification. Give agents tools tailored to training – offering targeted training (49%) and improving technology (43%) are two major areas contact centre managers are focusing on right now. About the Author.

Loyalty 52

Loyalty Brands Self Service e-support 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Strategy Customer Experience 78

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. And here are the telltales.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

Magellan Solutions

MARCH 3, 2021

By 2022, the sector projection is at $250 billion. Adoption of new technologies improves business processes. Outsourcing offers hybrid use of the latest technologies and human intellect. Faster adoption of technologies is one of the key drivers. High Value Services for Information Technology. Gamification.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

NobelBiz

AUGUST 28, 2023

The Technology Tango: Dancing with Tech Troubles In the realm of contact centers, technology hiccups are like unexpected dance partners. Check out our free, on-demand Contact Center Gamification Workshop. Let’s dive into the whirlpool of common hurdles that contact centers often face, and how to conquer them with grace.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Why do metrics matter? Are your customers happy?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. And here are the telltales.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

SurveySensum

NOVEMBER 22, 2024

Sentiment Analysis: Sentiment analysis uses advanced artificial intelligence technologies like Natural Language Processing (NLP), text analytics, and data science to classify text as positive, negative, or neutral. Push Metrics: Schedule and share weekly survey dashboard reports via email with your team to get the right insights.

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. And that without a good review of your contact center technology, your company will not be able to grow. But how much does your technology add to your company’s revenue? How to determine the ROI for a Contact Center Solution?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52