InMoment XI
JANUARY 18, 2022
In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek!
C3Centricity
APRIL 23, 2024
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5%
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Lumoa
APRIL 17, 2022
Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!
InMoment XI
MAY 17, 2022
At the very least, no matter what department you operate out of, you’ve seen the unprecedented level of churn the job market is experiencing right now. There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022.
Advertiser: ZoomInfo
In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.
C3Centricity
JANUARY 17, 2022
This is my selection of great quotes from some of the best marketers around, together with a relevant question to ask yourself for each. 1. “Strategy and timing are the Himalayas of marketing. QUESTION: Are you going to upgrade your marketing this year to meet this lofty challenge? #2.
Lumoa
NOVEMBER 3, 2022
Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. Check it out now ! That’s all folks!
Advertiser: ZoomInfo
Analysts and professionals alike tend to argue that account based marketing (ABM) is not new. So, what does ABM look like in 2022? On the surface, this is an accurate statement. However, ABM practitioners have evolved the strategy from development to implementation.
Advertiser: ZoomInfo
Businesses are tasked with beating pre-pandemic numbers, making marketing more essential than ever before. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
He will share with you: Market research on the shifting labor market. November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future. How to apply 2023 technology trends to your company's current demands.
Speaker: Zak Haitkin, Localization Manager
Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The pinnacle of success for any business is ultimate customer and employee gratification.
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