Guest Post: Three Rules to Kick-start Your Voice of the Customer Program
ShepHyken
NOVEMBER 15, 2023
Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present. There has also been a decline in the success of customer feedback reaching the right departments: in 2022, 43% said it mostly does, while this year, that figure dropped to 27%.
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