eglobalis
OCTOBER 29, 2022
The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.
Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. Leverage available technologies to serve the customer in meaningful ways. Look for the touchpoints along the customer’s journey that could better serve customers with these technologies.
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Comm100
DECEMBER 2, 2021
As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. In 2022, chatbots will become a driving factor in improving customer experience.
Comm100
NOVEMBER 29, 2021
The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. Arming you with insights on how to sell the technology and services to stakeholders, including executives. March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT
Comm100
JANUARY 6, 2022
With so much riding on CX, alongside momentum from the pandemic, 2022 will see digital CX excellence become a key growth strategy across industries. In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world.
Comm100
JANUARY 25, 2022
In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Here are the key ways that you can improve your live chat experience in 2022, and the tools that can help you on your journey towards digital CX excellence.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. April 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm GMT At the highest level, AI is about helping us be the best version of ourselves as humans. In CX, there's also controversy.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. Suggestions and ideas for 2022. The problem?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. How to apply 2023 technology trends to your company's current demands.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. How to harness conversational AI technology to improve the employee experience. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT At the heart of the issue is the monotonous and stressful nature of the job.
Advertiser: ZoomInfo
Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Agent assist technologies can support the agent. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
Between new technologies and unpredictable events worldwide, it can be difficult to know what challenges we should be ready for. In this exclusive webinar with Dr. Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs.
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