Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. And that’s where text analytics comes in. It’s like having a smart assistant that helps you analyze customer feedback, understand their needs, and improve your products or services.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

InMoment XI

OCTOBER 30, 2024

Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. In fact, it’s one of the most impactful applications for collecting customer feedback. As a result, Allianz witnessed a 5.7%

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team. And it’s not going away anytime soon.

Trends 195

Trends Customer Experience Competitive Advantage Feedback 195

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Banking 221

Banking Customer Experience Self Service Financial 221

InMoment XI

AUGUST 17, 2023

Happy customers become brand advocates, fueling growth through positive customer feedback. Continuous Improvement: Customer experience serves as a continuous customer feedback loop for product improvement and helps you to identify emerging trends, evolving needs, and areas that require ongoing enhancement.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around.

Feedback 195

Feedback Hospitality Analytics Touchpoint 195

Thematic

FEBRUARY 12, 2025

The answer could be hidden in your customer feedback. With text analytics marketing, you can analyze feedback from sources such as social media and surveys to uncover valuable customer insights—helping you create campaigns that truly resonate. The magic lies in text analytics and NLP combined with machine learning.

Analytics 62

Analytics Marketing Social Media Net Promoter Score 62

Thematic

FEBRUARY 3, 2025

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. But how do they make sense of all the feedback? That’s where text analytics tools come in.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. Helsinki, 31 January 2023 The UK-based retail and commercial bank Shawbrook has selected Lumoa to help them manage and analyze feedback from their customers. NPS, CSAT, online ratings. It’s too much. Lumoa makes this easy.

Banking 195

Banking Feedback Management Culture 195

Thematic

JANUARY 16, 2025

Is your business swimming in feedback from customers? But here's the thing: hidden in that feedback are valuable insights into what your customers love, what frustrates them, and where you can improve. That’s where text analytics comes in. What Is Text Analytics? That’s exactly what text analytics does.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Analysis 195

Analysis Feedback Customer Experience Customers 195

Thematic

FEBRUARY 2, 2025

In 2023, the global text analytics market was valued at $15.54   Text analytics is the key. You’re probably here because you already know your business can benefit from text analytics but are overwhelmed about how to choose text analytics tools to match your business. billion by 2030.

Analytics 62

Analytics Tools Case Study How To 62

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. Table of contents What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Text Analytics Tools.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 195

Analysis Survey Feedback How To 195

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Further, Barclay estimates that optimizing for the feedback economy could yield a $3.2 All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Look for a webinar in Q1 2023 covering the Conversational Analytics, as mentioned above.

Knowledge Base 195

Knowledge Base Analytics Analysis Feedback 195

InMoment XI

FEBRUARY 6, 2024

Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty. Answering a complaint on social media can increase customer advocacy by 25%.

Social Media 195

Social Media Marketing Advertising Feedback 195

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. InMoment is the first experience company to extend customer insights, analytics, and action across the complete customer lifecycle. Forrester Research, Inc.

Analytics 195

Analytics B2B Guidelines Software 195

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Ease of Use 8.1 Quality of Support 8.1

Survey 52

Survey Feedback Management Comparison 52

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! If you’re attending CPaaS Acceleration Summit 2023 in Amsterdam this September, Tom will be a speaker at the event! Follow on LinkedIn

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Software 119

Software Customer Success Innovation Report 119

Lumoa

MARCH 12, 2023

But customer feedback and insights are often the least accessible information in a business. Companies rarely have processes in place to regularly collect feedback. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. The result? Evaluate features.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. The product rankings are based on genuine customer feedback and other factors like media mentions and competitive comparisons. 95% believe that Birdeye is headed in the right direction.

Report 111

Report Management Comparison Feedback 111

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM. Zendesk Zendesk is a widely recognized cloud-based customer service platform.

Software 239

Software Chatbots Customer Service Knowledge Base 239

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

InMoment XI

AUGUST 13, 2024

Conversation Analytics Conversational analytics allows businesses to pull insights from conversations with customers. Unlike basic transcription or keyword tracking, conversational analytics goes deeper by analyzing the context, sentiment, and flow of these interactions.

Software 195

Software Social Media Analytics Return on Investment 195

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative. This feedback is crucial for potential clients when making decisions, as trust plays a vital role in this industry.

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. On the other hand, AI-driven sales analytics tools consider complex algorithms and data sets for a more accurate outlook. Track and analyze customer sentiment from feedback. Table of contents What is AI in sales?

Sales 111

Sales Chatbots Trends Report 111

BirdEye

SEPTEMBER 26, 2023

They used predictive analytics to identify patients more likely to face complications after discharge. Feedback management Often the key to success is right in front of us and we miss it. And that’s what happens when healthcare providers neglect the mountain of feedback they receive every day. Contact us today.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

InMoment XI

DECEMBER 7, 2023

It is an ongoing process that requires attention to customer feedback, continuous improvement, and a commitment to delivering value. You will need to dig into the qualitative feedback you receive to understand which attributes of satisfaction are most important to your customers and which areas require improvement.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Lumoa

FEBRUARY 14, 2024

More Data-Driven Analytics Advanced analytics is enhancing the CX industry. Gartner’s 2023 Top Priorities for Customer Service & Support Leaders Report identified customer data and analytics as integral for success. In its original, unfiltered form, customer feedback might come across as merely negative or positive.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

BirdEye

MARCH 6, 2025

Each location needs to appear accurately across platforms, respond to local customer feedback, and optimize for local SEO to drive real-world visits. Automating review requests ensures a steady feedback flow, improving brand visibility and building trust with potential customers. Apologize and offer solutions for negative feedback.

Tips 85

Tips Tools Social Media Multi-Channel 85