Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Take action on your customer feedback strategy in 2023 In today’s subscription-oriented economy, it’s more critical than ever for businesses to view their relationships with customers as long-term partnerships.

Feedback 195

Feedback Strategy Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Banking 221

Banking Customer Experience Self Service Financial 221

The DiJulius Group

JANUARY 2, 2024

Our Top 10 Blogs from 2023 The Canceling of Hustle Culture…Who is Right? Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group. Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group.

Employee Experience 98

Employee Experience Customer Experience Culture Training 98

Alliance by IFS

JANUARY 31, 2023

It’s hard to believe that 2023 is upon us, but alas the end of another year has come! The post A Look Ahead: 5 Predictions for Field Service in 2023 appeared first on IFS Blog.

Customer Engagement 122

Customer Engagement Engagement Management Customers 122

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Alliance by IFS

JANUARY 26, 2023

The post Five Significant Field Service Trends for 2023 appeared first on IFS Blog. As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee.

Trends 107

Trends Company Customers Employee Experience 107

kommunicate

SEPTEMBER 7, 2023

Last Updated on September 7, 2023 The month of August chugged along, and we were busy bees here at Kommunicate, packing our bags and preparing to move to our brand new office space in the heart of Koramangala, Bangalore. But we did more than just move our stuff to a different location. We made bold [.]

Brands 94

Brands 94

kommunicate

MARCH 3, 2023

Last Updated on March 3, 2023 Lead generation is an essential part of any successful business strategy, and with the advent of new technology and software, generating leads has become easier than ever before. In 2023, businesses will have access to a wide range of powerful lead generating tools that can help them identify and [.]

Tools 104

Tools Software Technology Strategy 104

kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now.

Customers 98

Customers 98

Clarivate

JUNE 28, 2023

In the 2023 release of our Journal Citation Reports, we have taken significant additional steps to foster research integrity in the Web of Science. Today marks the 2023 release of the annual Journal Citation Reports (JCR ). Today marks the 2023 release of the annual Journal Citation Reports (JCR ).

Report 128

Report Tools Data Metrics 128

kommunicate

NOVEMBER 9, 2023

Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog.

Customer Service 75

Customer Service Customers Chatbots 75

Blake Morgan

FEBRUARY 1, 2023

In 2023, companies face a difficult crossroads. That’s why I gathered five crucial trends all CX teams need to know in 2023. They can help brands work through the challenges to find new opportunities to connect with their customers in 2023. The post 2023 Customer Experience Trends appeared first on Blake Michelle Morgan.

Trends 111

Trends Customer Experience Consumers Customers 111

kommunicate

AUGUST 3, 2023

Last Updated on August 3, 2023 The month of July came along, and our engineers here at Kommunicate did what they always do best – make your chatbot builder even better. The post Here’s What’s New From August 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. More details about [.]

Chatbots 93

Chatbots 93

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Software 115

Software Customer Success Innovation Report 115

kommunicate

JUNE 14, 2023

Last Updated on June 14, 2023 We are now going to teach you how to implement localization of the chat interface into both your Android and iOS app. The post SDK Localization Setup In Android & iOS – Your 2023 Guide appeared first on Kommunicate Blog. Before we dive, let’s go over some basics. [.]

Chatbots 96

Chatbots How To 96

kommunicate

MAY 5, 2023

Last Updated on May 5, 2023 About thirteen years after the launch of the first server-side JavaScript environment, Netscape’s LiveWire Pro Web, Ryan Dahl created Node.js. The post The Latest Trends and Development in Node.JS (2023 Edition) appeared first on Kommunicate Blog. use JavaScript and [.] use JavaScript and [.]

Trends 98

Trends Management 98

kommunicate

NOVEMBER 16, 2023

Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

Tools 84

Tools Sales Customers Customer Service 84

kommunicate

SEPTEMBER 8, 2023

Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT. The post 19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023 appeared first on Kommunicate Blog. This has made way for other alternatives to ChatGPT that offer more and [.]

Tools 98

Tools Technology 98

kommunicate

APRIL 19, 2023

Last Updated on April 19, 2023 1 out of 5. The post Mental Health Chatbots – Changing The Game In 2023 appeared first on Kommunicate Blog. The post Mental Health Chatbots – Changing The Game In 2023 appeared first on Kommunicate Blog. Let that number sink in. These numbers point to [.]

Chatbots 92

Chatbots Healthcare 92

kommunicate

APRIL 5, 2023

Last Updated on April 6, 2023 Die letzte Monat war ziemlich aufregend, nicht war? The post Here’s What’s New From April 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New From April 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Chatbots 97

Chatbots 97

kommunicate

JUNE 22, 2023

Last Updated on June 22, 2023 What is a Chatbot API? The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog. The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog.

Chatbots 90

Chatbots System Customers 90

kommunicate

NOVEMBER 6, 2023

Last Updated on November 7, 2023 Traditional programming, at least the way we know it, is dead. The post Generative AI v/s Traditional Programming: An Unbiased Look In 2023 appeared first on Kommunicate Blog. The post Generative AI v/s Traditional Programming: An Unbiased Look In 2023 appeared first on Kommunicate Blog.

Video 85

Video 85

kommunicate

MARCH 3, 2023

Last Updated on March 3, 2023 When we wrapped up the shortest month of the year, we gave ourselves a pat on the back. The post Here’s What’s New From March 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We won’t keep you waiting, so [.]

97

97

Clarivate

SEPTEMBER 19, 2023

The Citation Laureates 2023 list has been announced, recognizing a select group of influential, highly cited researchers whose contributions are on par with Nobel Prize recipients. The impact on our world Citation Laureates 2023 have reshaped the boundaries of human knowledge, pushing the frontiers of what is known and what is possible.

Analysis 111

Analysis Video Innovation Groups 111

kommunicate

MAY 1, 2023

Last Updated on May 1, 2023 “The art of medicine consists of amusing the patient while nature cures the disease.”— The post 9 Patient Retention Strategies For Your Healthcare Institute In 2023 appeared first on Kommunicate Blog. ”— Voltaire A visit to a healthcare facility is not pleasant.

Healthcare 97

Healthcare Strategy Financial 97

kommunicate

FEBRUARY 9, 2023

Last Updated on February 9, 2023 New year, and new beginnings. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customers 98

Customers 98

kommunicate

MARCH 14, 2023

Last Updated on March 14, 2023 Chatbots have taken over the customer service domain. The post 10 Shopify Chatbots You Can’t Live Without In 2023 appeared first on Kommunicate Blog. They can address customer queries faster, easier, and with more accuracy than human agents. According to the latest data [.]

Chatbots 96

Chatbots Data Customer Service Customers 96

kommunicate

APRIL 7, 2023

Last Updated on April 7, 2023 What’s so special about this picture? The post Instagram Chatbots – The Only Guide You Will Need In 2023 appeared first on Kommunicate Blog. The post Instagram Chatbots – The Only Guide You Will Need In 2023 appeared first on Kommunicate Blog. Guess guess. billion users.

Chatbots 98

Chatbots Company Omni-Channel 98

kommunicate

MARCH 17, 2023

Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. It is 2023. The post 5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023 appeared first on Kommunicate Blog. Customers talk.

Tips 105

Tips Customers Customer Service Marketing 105

kommunicate

MAY 4, 2023

Last Updated on May 4, 2023 If you work at a bank or at a hospital, we have some news that will surely excite you. The post Here’s What’s New From May 2023 || Kommunicate Product Release Notes appeared first on Kommunicate Blog. So, here it goes. Banking and Healthcare chatbot templates : We [.]

Hospitality 95

Hospitality Banking Healthcare Chatbots 95

kommunicate

SEPTEMBER 15, 2023

Last Updated on September 15, 2023 WhatsApps has become THE messenger for smartphones. The post WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023 appeared first on Kommunicate Blog. With 5 billion downloads on the Google Play Store alone, the app is going from strength to strength.

Social Media 105

Social Media 105

kommunicate

JANUARY 27, 2023

Last Updated on January 27, 2023 The healthcare sector worldwide is witnessing significant shifts in the conventional trends that have been followed for years. The post 6 Important Healthcare Trends to Watch for in 2023 appeared first on Kommunicate Blog.

Healthcare 94

Healthcare Trends Technology 94

kommunicate

APRIL 14, 2023

Last Updated on April 14, 2023 In the digital era, customers expect your business to be available 24x 7. The post Lead Generation Chatbots: Everything You Need To Know In 2023 appeared first on Kommunicate Blog. The post Lead Generation Chatbots: Everything You Need To Know In 2023 appeared first on Kommunicate Blog.

Chatbots 92

Chatbots Customer Expectations Tools Customers 92

Blake Morgan

DECEMBER 8, 2022

As we head into 2023, companies face a difficult crossroads. Here are five CX trends as we head into 2023: 1) Automation and Self-Service to Ease Staffing Shortages. In 2023, self-service options will soar and expand to short videos and voice memos to allow customers to solve problems and get answers on their own time.

Trends 122

Trends Self Service Customer Experience Insurance 122

kommunicate

MARCH 31, 2023

Last Updated on March 31, 2023 Customer support is the backbone of any successful business, as it directly impacts customer satisfaction, loyalty, and retention. The post Top 10 Online Courses To Level Up Your Customer Support Team In 2023 appeared first on Kommunicate Blog. This can vary from effective communication [.]

Course 98

Course Customer Satisfaction Loyalty Communication 98

Optimove

DECEMBER 21, 2023

This post highlights Optimove 2023 surveys of more than 2,000 consumers. Source: 2023 Marketing Fatigue Survey ) Overall, 80% of online shoppers unsubscribe : 80% of consumers unsubscribed from retail brands in the preceding three months. Source: 2023 Survey of B2C Marketers).

Consumers 111

Consumers Survey Brands Marketing 111

SAP Customer Experience

JULY 7, 2023

We are thrilled to announce the upcoming SAP Inside Track Bengaluru on August 19th, 2023. Following the tremendous success of our earlier event (Blog Post Link), we are excited to bring together the SAP community once again. Get ready for the most highly anticipated SAP community event of the year!

User Experience 78

User Experience Technology Customer Experience Customers 78