2023 Blog Call Recording 
Eptica
JANUARY 13, 2023
As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?
Eptica
APRIL 19, 2023
Date: Friday, April 14, 2023 Author: Pauline Ashenden - Demand Generation Manager Let your employees work from anywhere with a web UI Published on: April 14, 2023 Author: Pauline Ashenden - Demand Generation Manager Contact centres increasingly needing to support remote working – increasing the need for web user interfaces (UIs).
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Eptica
FEBRUARY 17, 2023
Based on the latest ContactBabel research, our new blog post outlines the challenges to effective interaction recording and how they can be overcome. Read the full article on our parent company Enghouse Interactive’s site.
AWS Machine Learning
JUNE 26, 2024
This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. 3] Prompt the agent to analyze the company’s financial performance from company’s earnings reports What were the main drivers of AWS’s revenue growth in the Q1 2023 quarter? The current ratio of 0.94 1] The debt-to-equity ratio of 2.17
Eptica
MARCH 17, 2023
Date: Friday, March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Tactics to improve the contact centre experience Published on: March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Companies that invest in CX technology outperform their peers according to research.
NobelBiz
FEBRUARY 20, 2024
Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! Real-time visibility into call center activity empowers managers to make informed decisions.
AWS Machine Learning
DECEMBER 21, 2023
In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. It also has summarization by highlighting key sentences in the transcript and labeling the issues, outcomes, and action items.
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