Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Call Recording 105

Call Recording Tips Interaction System 105

Eptica

APRIL 19, 2023

Date: Friday, April 14, 2023 Author: Pauline Ashenden - Demand Generation Manager Let your employees work from anywhere with a web UI Published on: April 14, 2023 Author: Pauline Ashenden - Demand Generation Manager Contact centres increasingly needing to support remote working – increasing the need for web user interfaces (UIs).

Call Recording 113

Call Recording Interaction Management Company 113

AWS Machine Learning

NOVEMBER 6, 2024

Transcribe audio with Amazon Transcribe In this case, we use an AWS re:Invent 2023 technical talk as a sample. For the purpose of this notebook, we downloaded the MP4 file for the recording and stored it in an Amazon Simple Storage Service (Amazon S3) bucket.

Call Center 89

Call Center Video Contact Center Financial 89

Eptica

FEBRUARY 17, 2023

Based on the latest ContactBabel research, our new blog post outlines the challenges to effective interaction recording and how they can be overcome. Read the full article on our parent company Enghouse Interactive’s site.

Interaction 62

Interaction Call Recording Management Customer Experience 62

Eptica

MARCH 17, 2023

Date: Friday, March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Tactics to improve the contact centre experience Published on: March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Companies that invest in CX technology outperform their peers according to research.

Call Recording 62

Call Recording Groups Interaction Technology 62

AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Innovation 117

Innovation Contact Center Training Industry 117

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! Real-time visibility into call center activity empowers managers to make informed decisions.

Contact Center 105

Contact Center Call Center Self Service Call Recording 105