Feedbackly

JANUARY 27, 2023

Here are the top 4 CX KPIs to prioritize in your customer experience management program. Emotional Value Index (EVI®) EVI® is a quintessential CX KPI designed to measure emotional experience. Customers prefer stores that offer a streamlined and effortless customer experience to help them find and purchase goods easily.

Customer Experience 98

Customer Experience Effort Score Net Promoter Score NPS 98

BirdEye

DECEMBER 21, 2022

billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. Crisis management will be a necessity in 2023. With 95% of businesses expecting a crisis within the next two years, it’s no surprise that most are focusing on crisis management on social media heading into 2023.

Social Media 97

Social Media Trends Video Brands 97

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales?

Sales 111

Sales Chatbots Trends Report 111

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023.

Advertising 98

Advertising Automotive Retail Sales 98

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Check out our pricing today!

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

BirdEye

APRIL 19, 2023

You can start with small business ideas from home and build up as you gain more customers and revenue. Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. But first, let’s go over what makes a small business idea worth pursuing.

Social Media 97

Social Media Consulting Ecommerce Financial 97

BirdEye

SEPTEMBER 26, 2023

The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth. Contact us today.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

BirdEye

MAY 9, 2023

One of the best methods to ensure your customers can easily promote your business is to create an incentivized referral card program. And if you are wondering how to do that, this blog post explores everything you need to know about referral card ideas and creating referral cards for your business. Book a demo today!

Rewards Programs 98

Rewards Programs Fashion Social Media Tools 98

BirdEye

JUNE 22, 2023

Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. And that is why it is important to understand the different types of customers before designing a marketing strategy. The post 10+ types of customers to know in 2023 appeared first on Birdeye Customer Experience Management.

Case Study 98

Case Study Social Media Loyalty Customers 98

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. Freelance writers generate a wide range of content, from blog posts to ebooks and even ghostwriting speeches. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

Insurance 98

Insurance Social Media Transportation Consulting 98

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Why Look For GetFeedback Alternative?

NPS 52

NPS Multi-Channel Survey Comparison 52

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

Automotive 111

Automotive Healthcare Hospitality Retail 111

BirdEye

APRIL 7, 2023

Let’s look at some of the most critical marketing KPIs you must track in 2023. Cost per lead Cost per lead is an important marketing KPI to monitor in 2023. The post Top 15+ Marketing KPIs to track in 2023 appeared first on Birdeye Customer Experience Management. So what should you look out for?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

BirdEye

MARCH 24, 2023

Building an audience on the platform will lead to more customer insight. Write blogs that educate your audience about your company and boost consumer confidence in your brand. The more potential customers know about your brand, the more comfortable they will interact and allow you to learn about their needs.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

SEPTEMBER 11, 2023

However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations. While processing vast data is challenging, leveraging Artificial Intelligence (AI) for customer feedback management can be a significant advantage.

Feedback 59

Feedback Management Social Media How To 59

BirdEye

AUGUST 31, 2023

This blog explores how to leverage Facebook Shops to boost revenue faster. The post The ultimate guide to Facebook Shops in 2023 appeared first on Birdeye Customer Experience Management. It is becoming one of the must-haves for retail businesses. Table of contents What are Facebook Shops?

Social Media 59

Social Media e-support Advertising Comparison 59

BirdEye

MARCH 15, 2023

In this blog post, we’ll dive into the latest social media demographics, including the average age of social media users for each platform and what these insights mean for your brand’s social media presence. Below are some of the emerging social media platforms that are gaining popularity in 2023.

Social Media 52

Social Media Data Entertainment Groups 52

BirdEye

AUGUST 22, 2023

Surveys are essential to understanding customer requirements, sentiment, and pain points and discovering new opportunities. This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

Survey 52

Survey Net Promoter Score Customer Satisfaction User Experience 52

BirdEye

JUNE 12, 2023

Citations A citation is an official mention of your NAP on another website, whether it be on their directory or even their blog posts, which will increase the visibility of your business. Local content can be in the form of blogs, product pages, event pages, and local review pages on your website. Monitor the Q&A section.

Analysis 52

Analysis Social Media Tips Tools 52

BirdEye

MAY 24, 2023

In this blog, we explore how you can find the best work scheduling app for your business. The post Best work schedule apps for your business in 2023 appeared first on Birdeye Customer Experience Management. Keep these scheduling app solutions on your radar and start implementing the best-fit apps for your company.

Hospitality 52

Hospitality Software Report Hotels 52

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Qualtrics Qualtrics is a comprehensive customer experience management platform for collecting and analyzing customer feedback.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

SurveySensum

OCTOBER 11, 2023

But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Customer Review Source Pricing You just have to pay for the number of responses you want and its basic plan starts at $99/month. Why look for AskNicely alternatives?

Net Promoter Score 52

Net Promoter Score Analytics NPS Survey 52

BirdEye

NOVEMBER 11, 2024

The Campaign for Social Health by Together Co Location: Brighton & Hove, East Sussex, UK Type: Community health & social connection digital campaign Campaign Overview: Together Co, a Brighton-based loneliness charity, launched ‘ The Campaign for Social Health ‘ in 2023 to combat social isolation through digital and in-person connections. (..)

Examples 52

Examples Social Media Multi-Channel Marketing 52

BirdEye

DECEMBER 25, 2023

These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. In this blog, we dive into a topic that might seem niche but is incredibly important for any brand on Facebook. Let’s get your Facebook page management in order! Enter the page details and submit.

How To 59

How To Social Media Report Management 59

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. What are the latest interior design trends in 2023?

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

MAY 3, 2023

In this blog, we’ll share some strategies for setting effective marketing objectives to reach your desired results. Increasing influencer impressions by 50% by July 2023. Additionally, linking to other websites or creating blog content are a few more ways to increase website traffic and improve brand awareness.

Strategy 98

Strategy Marketing Social Media Net Promoter Score 98

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response?

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

BirdEye

DECEMBER 15, 2023

Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management. Want to relive the best moments from Birdeye View 2023? We’ll be happy to answer them as we go.

Social Media 59

Social Media Management Metrics Connections 59

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. Content marketing It is 2023, and content is definitely still king. of marketers will invest in content marketing in 2023. Table of contents Understanding marketing channels (what is it?)

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

OCTOBER 12, 2023

By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review?

Feedback 59

Feedback Consumers Customers User Experience 59

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

Automotive 59

Automotive Hospitality Healthcare Retail 59

Thematic

JUNE 4, 2024

Highlight fixes on a blog, in newsletters, or even in release notes if relevant. Customers who helped spot a “pebble” are far more likely to become advocates when they see it addressed. show emerging issue of booking process 2023 in Nova TV) Use Thematic Answers to get more context on the emerging issue. "What

Customer Experience 62

Customer Experience Customer Journeys Effort Score Multi-Channel 62

BirdEye

JANUARY 25, 2024

According to our data: Businesses received an average of 66 new Google reviews per location in 2023. Be sure to post product imagery, blogs, videos, and other forms of content to keep your followers engaged. The post How to boost your brand with automated review sharing appeared first on Birdeye Customer Experience Management.

Social Media 110

Social Media Brands How To Multi-Channel 110

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

Automotive 52

Automotive Hospitality Healthcare Retail 52

SurveySensum

APRIL 21, 2023

This includes weak customer support, limited integrations, and a steep learning curve. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.).

Survey 52

Survey Multi-Channel Analysis Feedback 52

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Leverage video content For an in-depth understanding of how to apply these to your marketing strategy, Read the blog or jump to your desired section from the table of contents: What is local social media marketing?

Social Media 59

Social Media Marketing Advertising Video 59