Top Ten Customer Service and Customer Experience Predictions for 2023
ShepHyken
JANUARY 4, 2023
Customers Will Be Smarter and More Demanding Than Ever – I may sound like a broken record as I start each year with this prediction. Certain B2C rockstar brands are teaching our customers what good service is like, and they now have higher expectations. . That’s almost half of your customers, and that number will grow.
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