Top 5 Customer Service & CX Articles for the Week of September 11, 2023
ShepHyken
SEPTEMBER 10, 2023
There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. They quickly switch from one brand to another if these needs aren’t met. Managing the positive impact of a viral moment is key to getting those new customers to come back.
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