Horizon CX

APRIL 3, 2023

From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. April 2023 The post Improving Contact-Center CX appeared first on Horizon CX.

Contact Center 130

Contact Center Call Center Entertainment System 130

ShepHyken

MARCH 25, 2024

According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. I loved one of his first topics: AI is not the end of call centers. It’s making them better.

Hotels 83

Hotels Loyalty Programs Customer Service Hospitality 83

AWS Machine Learning

DECEMBER 21, 2023

Amazon SageMaker Canvas provides business analysts with a visual point-and-click interface that allows you to build models and generate accurate machine learning (ML) predictions without requiring any ML experience or coding.

Contact Center 117

Contact Center Call Center e-support Knowledge Base 117

ShepHyken

FEBRUARY 26, 2023

8 Ways to Enhance Your Call Center Customer Experience by Eric Sims (CustomerThink) In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization.

Customer Service 48

Customer Service Call Center Ecommerce Call Center Experience 48

NobelBiz

OCTOBER 17, 2023

Explore lessons, regulations, and strategies for contact centers in 2023. Example from a Call Center Perspective During a promotional event, a call center experiences an unexpected surge in call volume. Discover the light at the end of the compliance tunnel! Watch now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59