Uniphore

AUGUST 12, 2021

The same holds true in the contact center. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. It’s also the wave of the future.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, it will become table stakes. As with cloud adoption, the promise of AI has become compelling enough that contact center leaders are no longer wondering if it has a place in their plans. Virtual Agent.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

Think Customers

MARCH 2, 2023

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. All this leads to the ultimate goal, what Cerise calls “proactive CX.”

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

NobelBiz

JANUARY 10, 2021

What are its advantages for contact centers? A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Why do call centers need a chatbot? Why is it vital for a business? We answer it all, in this article.

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

PK

APRIL 16, 2020

According to Business Insider, the aggregate potential cost savings for banks from AI applications is estimated at $447 billion by 2023 , and 75% of respondents at banks with over $100 billion in assets say they’re currently implementing AI strategies. In 2020, AI will continue to improve the customer experience in financial services.

Financial 52

Financial Consumers Banking Virtual Agent 52