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Customer Experience Strategy: Paradigm Shift!

InteractionMetrics

But an alarming paradox has emerged: Customers are more dissatisfied than ever. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. Instead, examine your customer experience from multiple angles. brands declined. What’s the missing link?

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Rail Ombudsman’s Approach to Accessibility Claims

Helen Dewdney

How the Rail Ombudsman Approaches Accessibility Claims 20 June 2023 In this exclusive article for The Complaining Cow, The Rail Ombudsman outlines how complaints about accessibility are handled. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.

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