NobelBiz

JANUARY 28, 2025

Whether its through self-service portals, clear instructions, or friendly agents, making the repayment process simple is key to improving CES and increasing successful outcomes. Insurance For insurance call centers, customer retention is paramount. The Customer Effort Score (CES) is equally significant.

Contact Center 52

Contact Center Abandon Rate Self Service Average Handle Time 52

NobelBiz

NOVEMBER 19, 2024

Self-Service Options Modern customers value convenience. Self-service tools empower them to resolve simple issues like resetting passwords or checking balances without waiting for an agent. This not only reduces call volumes but also improves the customer experience by offering immediate solutions.

Contact Center 52

Contact Center Call Center Self Service Wait Times 52

AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Innovation 124

Innovation Contact Center Training Industry 124

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! Real-time visibility into call center activity empowers managers to make informed decisions.

Contact Center 105

Contact Center Call Center Self Service Call Recording 105

Talkdesk

JANUARY 2, 2020

Gartner evaluated 32 vendors from its customer-service-oriented Magic Quadrants against four pillars for great customer service. As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Intelligent self-service.

Report 66

Report Self Service Customer Service Contact Center 66

NobelBiz

NOVEMBER 20, 2023

Read more about the NobelBiz self-service IVR system here. This feature ensures that your calls appear with local caller IDs, increasing the likelihood of customer engagement and enhancing the overall effectiveness of your communication strategy.

System 103

System Communication Contact Center Self Service 103

CSM Magazine

JANUARY 19, 2023

Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Think about: Operational Efficiency —such as checking for situations that should have been contained within a chatbot dialogue or is a growing potential category for self-service inclusion.

Data 52

Data Self Service Chatbots Call Recording 52