NobelBiz

JANUARY 28, 2025

Clinical Trial Media Mo Pene | Contact Center Technology Manager @ CTM ‘Thanks to NobelBiz, we now enjoy a robust, scalable communication system tailored to our growing needs, empowering us to deliver personalized care experiences more efficiently and boosting our overall revenue.’

Contact Center 52

Contact Center Abandon Rate Self Service Average Handle Time 52

NobelBiz

NOVEMBER 20, 2023

It’s not just about technology; it’s about redefining the landscape of efficient business communication. Our platform equips businesses with robust features for initiating and managing calls, incorporating predictive dialing, IVR, call recording, and real-time monitoring.

System 103

System Communication Contact Center Self Service 103

NobelBiz

JANUARY 21, 2025

Voicemail Drop : When a call goes unanswered, this feature leaves a pre-recorded message automatically, saving agents time and keeping messages consistent. Automation also enhances compliance by monitoring call frequency and managing consent records.

Call Center 52

Call Center CRM Contact Center Analytics 52

Talkdesk

JANUARY 2, 2020

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. We needed service in the cloud that was a full phone solution and was integrated with the rest of our business.

Report 66

Report Self Service Customer Service Contact Center 66

AWS Machine Learning

DECEMBER 21, 2023

In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. He is based in Brussels and works closely with customers all around the globe that are looking to adopt Low-Code/No-Code Machine Learning technologies, and Generative AI.

Contact Center 114

Contact Center Call Center e-support Knowledge Base 114

AWS Machine Learning

OCTOBER 17, 2024

Customer service representatives receive a high volume of calls each day. Previously, calls were recorded and manually reviewed later for compliance, regulations, and company policies. Redacting PII is a critical practice in security for several reasons. . Create the payload to provide to the Anthropic model.

Multi-Channel 90

Multi-Channel Resources Call Recording Customer Service Representative 90

NobelBiz

MARCH 14, 2023

Compliance with these rules requires that collection agencies have the right technology, tools, and resources to ensure they are adhering to the guidelines. However, many agencies still rely on manual processes and outdated technology that can be prone to human error and compliance breaches. And pay extra attention to it.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

CSM Magazine

JANUARY 19, 2023

Start with the wealth of information held in call recordings and post call surveys – is it chatbot containment? Feast on the right technology Speech and text analytics are no longer deemed witchcraft (I recall the days where that was a common perception). Is it agent availability? Is it agent knowledge?

Data 52

Data Self Service Chatbots Call Recording 52

Gainsight

DECEMBER 15, 2023

Here’s how: Get your CSMs to listen to Sales call recordings or, even better, be a “fly on the wall” to shadow them on live Sales calls. Thanks to technology like Gainsight’s Horizon AI. To make sure your CSMs get a clearer picture, pair them up with your company’s top sellers so they can learn from the best.

Tips 52

Tips Leadership Sales Call Recording 52

InteractionMetrics

AUGUST 14, 2024

In 2023, nearly three-quarters of Americans said they had a product or service problem in the past year —more than double the number of problems in 1976. When we can, we augment this with your call recordings, chat documentation, etc. Customers today are unhappier than ever with the service they receive.

Consulting 52

Consulting Customer Service Company Call Recording 52

NobelBiz

MAY 22, 2023

The business environment is transforming at an accelerated pace, with digital technology at its heart. Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. – Christian Montes – Executive Vice President Client Operations @NobelBiz 1. A tad annoying.

System 52

System Contact Center Call Center Communication 52

NobelBiz

MAY 24, 2021

Let’s break down both of these technologies and pinpoint their differences. What are the types of call center technologies? There is a lot of confusion about cloud-based contact centers and traditional on-premise call centers. On-premise technology You wouldn’t change a winning team, would you?

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform. What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform. What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

AWS Machine Learning

MARCH 20, 2025

Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. The McKinsey 2023 State of AI Report identifies data management as a major obstacle to AI adoption and scaling. A traditional call analytics approach is shown in the following figure.

Data 109

Data Multi-Channel Effort Score e-support 109

AWS Machine Learning

NOVEMBER 6, 2024

Transcribe audio with Amazon Transcribe In this case, we use an AWS re:Invent 2023 technical talk as a sample. For the purpose of this notebook, we downloaded the MP4 file for the recording and stored it in an Amazon Simple Storage Service (Amazon S3) bucket.

Call Center 108

Call Center Video Contact Center Financial 108