2023 Competitive Advantage Customer Voice 
Lumoa
NOVEMBER 7, 2022
Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1
ECXO
MARCH 6, 2025
Some organizations create a detailed CX roadmap that estimates improvements in metrics like net retention rate, customer lifetime value, or average deal size as experience enhancements roll out. Customer experience spans many touchpoints and processes trying to fix everything at once can overwhelm the team and dilute resources.
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Lumoa
DECEMBER 17, 2022
We have some exciting stuff cooking up for 2023, and we hope they make it easier for you to take actions based on the voice of your customers. This means that if your competitors have an app in the App Store, you can put their reviews in Lumoa! What a year of releases for Lumoa. That’s all folks! Thanks for reading!
Lumoa
JANUARY 17, 2023
We have some exciting stuff cooking up for 2023, and we hope they make it easier for you to take actions based on the voice of your customers. This means that if your competitors have an app in the App Store, you can put their reviews in Lumoa! What a year of releases for Lumoa. That’s all folks! Thanks for reading!
ChurnZero
JUNE 14, 2023
How should I wrangle a constricted company budget to outlast 2023? For subscription businesses, the focus is clear: retaining customers. Older research from Fred Reichheld of Bain & Company showed that, in financial services, “a 5% increase in customer retention produces more than a 25% increase in profit.”
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