2023 Connections Customer Service Training 
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
JANUARY 4, 2023
This is especially important to the younger generations, so if that’s your market, find ways to “give back” to support the issues that are important to your customers. . Customers Want to Do Business With Companies and Brands They Trust – This concept has become more important in the past few years. Follow on Twitter: @Hyken.
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ECXO
DECEMBER 26, 2023
02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.
ShepHyken
JANUARY 16, 2023
The authors base their findings on research at the ACSI — analyzing millions of customer data points — and research that we conducted for The Reign of the Customer: Customer-Centric Approaches to Improving Customer Satisfaction. Top Customer Experience Trends You Should Watch in 2023 by Scott Clark.
ShepHyken
MARCH 27, 2023
My Comment: A content marketing experience is part of the customer experience. While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected. He shares three foundational strategies to enhance your CX and improve customer retention.
ShepHyken
MAY 1, 2023
Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.
ShepHyken
SEPTEMBER 10, 2023
My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience. These three game-changers are generative artificial intelligence, conversational user interfaces, and digital customer service. Connect with Shep on LinkedIn.
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