InMoment XI

OCTOBER 30, 2024

Home insurance customer experience : Home insurance customers want clear coverage options and quick claims processing. Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

BirdEye

SEPTEMBER 1, 2023

During his session, you’ll learn: The impact of AI on consumer behavior How AI can help businesses scale Where AI platforms are heading next This is a must-attend session for anyone who wants to leverage AI and get ahead of the competition. Secure your seat for Birdeye View here.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

InMoment XI

FEBRUARY 6, 2024

Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty. Answering a complaint on social media can increase customer advocacy by 25%. EveryoneSocial.

Social Media 195

Social Media Marketing Advertising Feedback 195

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales?

Sales 111

Sales Chatbots Trends Report 111

BirdEye

NOVEMBER 9, 2023

They allow users to share their experiences and find suggestions that meet their needs. What sets Clearsurance apart is its commitment to transparency and its user-friendly interface that encourages interactions among consumers. Additionally, Trustpilot’s analytics offer insights into customer sentiment and behavior.

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

DECEMBER 21, 2022

billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. They’re easier to produce and easier to consume, which is ideal because the average human attention span is just eight seconds. Crisis management will be a necessity in 2023.

Social Media 97

Social Media Trends Video Groups 97

BirdEye

FEBRUARY 21, 2023

71% of consumers who’ve had positive experiences with brands on social media are more likely to refer them to family and friends. Birdeye social media statistics At Birdeye, we pride ourselves on providing the best possible reputation and customer experience service to our customers. billion unique users monthly.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

MAY 11, 2023

Leverage content marketing If you’re a mortgage broker looking to generate leads, it may be interesting to know that 44% of consumers typically consume three to five pieces of content before engaging with your business offerings. Also, claim and optimize your Google Business Profile to drive more local traffic to your business.

Social Media 98

Social Media How To Return on Investment ROI 98

BirdEye

JUNE 23, 2023

In 2023, the best way to showcase products is with Google Shopping Ads. Some popular retail and service industries that have seen success with Shopping ads include beauty and personal care, business and industrial, consumer electronics, fashion and apparel, home and garden, personal health, sports and fitness, and occasions and gifts.

Ecommerce 98

Ecommerce Advertising Apparel Retail 98

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

BirdEye

JUNE 22, 2023

In business, customers can be split into two distinct types: prospects and existing customers: those you need to win over and the existing customers who can be nurtured into long-term loyalty. What are the five types of consumer markets? Who are major consumers?

Case Study 98

Case Study Social Media Loyalty Customers 98

BirdEye

MAY 5, 2023

Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. You might think of Craigslist as the go-to site for consumers selling and looking for items. Adpost Adpost is a free classified ads website akin to Craigslist.

Advertising 98

Advertising Automotive Retail Sales 98

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Their ultimate goal is to enable you to improve the customer experience. Improving your CX can result in: Better customer retention.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

BirdEye

SEPTEMBER 26, 2023

Simplifying medical documentation Medical documentation is easily one of the most time-consuming tasks healthcare professionals face. Use Birdeye’s AI-powered tools for patient communications, scheduling, r eputation management , and insights. Contact us today.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

BirdEye

FEBRUARY 15, 2024

With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Horizon CX

NOVEMBER 9, 2023

The Frontline Struggle: Unraveling the Challenges of Business-to-Consumer Customer Experiences In the bustling world of business, where transactions occur and relationships are built, the frontline plays a pivotal role in shaping customer experiences.

Leadership 130

Leadership Training Loyalty Customer Centricity 130

BirdEye

APRIL 19, 2023

You can start with small business ideas from home and build up as you gain more customers and revenue. Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. But first, let’s go over what makes a small business idea worth pursuing.

Social Media 97

Social Media Consulting Ecommerce Financial 97

BirdEye

MAY 12, 2023

And with good reason – 84% of consumers trust referrals. The post Top 7 referral code examples for your business in 2023 appeared first on Birdeye Customer Experience Management. However, not all referral programs are successful. The key is to develop referral campaigns that are easy to use and track.

Examples 98

Examples Apparel Social Media Fashion 98

BirdEye

MARCH 24, 2023

Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage. A marketing manager is often involved in developing a marketing plan. Referrals According to Nielsen, 92% of consumers trust referrals from people they know.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

MAY 9, 2024

Combatting fraud and scams Rising threats According to a report by the Federal Trade Commission (FTC), in 2023, consumers in the United States reported losing over $10 billion to fraud, a staggering 14% increase from the previous year. This allows it to detect scams and violations that might slip past simpler AI models.

Report 59

Report Advertising Policies Financial 59

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. Digital products are popular because they let people download and consume at their own convenience. The post 37 best business opportunities to explore in 2023 appeared first on Birdeye Customer Experience Management.

Insurance 98

Insurance Social Media Transportation Consulting 98

BirdEye

JULY 14, 2023

Master social media creation with Birdeye Managing your company’s social media presence can be time-consuming and resource-intensive. Omnichannel marketing may be the name of the game, but without the right resources, teamwork, and social media management tools, it can be an uphill battle.

Social Media 96

Social Media Video Advertising Return on Investment 96

BirdEye

APRIL 21, 2025

The pattern of fake reviews includes: Vague language Repetitive phrases No mention of specific experiences Reviewers with little to no history across other businesses Googles algorithms are trained to catch these red flags. So are savvy consumers. And neither will your potential customers. Probably not. Watch a demo.

Case Study 52

Case Study Guidelines Multi-Channel Feedback 52

Horizon CX

MAY 19, 2023

Unrealistic Expectations and Timeframes: Transforming an organization is a complex and time-consuming process. Setting achievable goals, managing expectations, and allowing sufficient time for the transformation to unfold are crucial for long-term success.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. But maybe this is the wrong path! Now that’s intriguing.

Customer Service 51

Customer Service Government Loyalty Customer Satisfaction 51

BirdEye

OCTOBER 25, 2021

In 2023, the photo-sharing site is projected to reach 127.2 Instagram payments allow consumers a convenient and fast way to pay, adding another layer of providing a great customer experience. When a prospective customer sends you a message inquiring about the price, you can respond by sending a payment link.

Social Media 93

Social Media Sales Video Meeting 93

ShepHyken

FEBRUARY 5, 2023

23 Customer Experience Practices You Should Stop in 2023 by Lynn Hunsaker (CustomerThink) “Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. But maybe this is the wrong path! Now that’s intriguing.

Customer Service 48

Customer Service Government Loyalty Customer Satisfaction 48

Maru Group

MARCH 14, 2023

Todd Trautz Maru/Matchbox | March 2023 A global entertainment studio enlisted Maru to help advise them on content planning. Maru understood that deciding what entertainment to consume is an emotional decision, so we went beyond the traditional line of rational questioning to uncover the answer.

Entertainment 82

Entertainment CEM Analysis Touchpoint 82

BirdEye

JULY 6, 2023

Benefits of review aggregators Limitation of review aggregators Important review aggregators for your business in 2023 FAQs about review aggregators Managing online reviews with Birdeye What is a review aggregator? And it allows consumers to gauge the authenticity of the business quickly.

Social Media 98

Social Media Software Consumers Feedback 98

BirdEye

MAY 3, 2023

And one of the first distinctions you’ll look for when choosing your channel is its ability to reach businesses versus consumers. Channels that help you reach businesses are called B2B (Business to Business) marketing channels, and those that help you reach direct consumers are called B2C (Business to Consumer). ” series.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

JULY 27, 2023

In this blog, we’ve shared 13 marketing strategies for doctors to nurture your medical practice in 2023. Monitor patient reviews As we’ve said, most consumers trust word-of-mouth reviews and recommendations. Utilize social media As of 2023, Facebook has 2.95 and was predicted to increase by 10% by 2023.

Strategy 52

Strategy Marketing Social Media Healthcare 52

BirdEye

MARCH 27, 2025

In 2023, 73% of consumers searched for restaurants on Googlemeaning the more reviews you have, the more diners you can attract over competitors. Watch a free demo to understand how you can simplify your Google Maps review management. Fun fact : Google Maps reviews for restaurants and cafes can significantly help drive traffic.

Policies 52

Policies Multi-Channel Management Guidelines 52

BirdEye

AUGUST 31, 2023

Customer Base Instant access to a broader audience with the Facebook organic content algorithm and targeted advertising methods Typically requires you to drive your traffic with SEO and other marketing methods. Product cataloging can often be time-consuming and sometimes frustrating on e-commerce platforms.

Social Media 59

Social Media e-support Advertising Comparison 59

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Why Look For GetFeedback Alternative?

NPS 52

NPS Multi-Channel Survey Comparison 52

BirdEye

DECEMBER 29, 2021

According to a study on payments , 42% of US consumers stop a purchase if their favorite payment method isn’t available. billion worth of mobile payment transactions, which will grow to $698 billion in 2023. The reality is a large portion of consumers want to pay with these payment methods! In the last year, the U.S.

Wireless 98

Wireless Sales Conference Connections 98

BirdEye

DECEMBER 29, 2021

According to a study on payments , 42% of US consumers stop a purchase if their favorite payment method isn’t available. billion worth of mobile payment transactions, which will grow to $698 billion in 2023. The reality is a large portion of consumers want to pay with these payment methods! In the last year, the U.S.

Wireless 98

Wireless Sales Conference Connections 98

BirdEye

JANUARY 25, 2024

According to our data: Businesses received an average of 66 new Google reviews per location in 2023. 92% of consumers read two or more reviews before forming an opinion about a business. 50% of consumers read five or more reviews before forming an opinion about a business. Ready to turn your glowing reviews into social buzz?

Social Media 110

Social Media Brands How To Multi-Channel 110