5 Proven Ways to Make your Contact Center RPA Successful
TechSee
DECEMBER 9, 2020
Sometimes, it’s the contact center processes that slow down the agents, such as multiple logins required for different systems. Forrester reports that despite the market potential to reach $12 billion by 2023, more than half of deployed RPA solutions have not scaled beyond ten robots. Tip 3: Set the right success criteria.
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